Termini e condizioni del servizio
These General Terms and Conditions of Sale and Use apply to any order placed on the website poedagarparis.com, operated by VARACIO SAS under the trade name Poedagar Paris.
1. Acceptance of the Terms
By placing an order on our website www.poedagarparis.com, you accept these terms of service. If you do not accept these terms, please do not use our website or make a purchase.
2. Products and Availability
All products offered on our website are carefully selected and meet our quality standards. Although we make every effort to maintain accurate information regarding product availability, in the exceptional event that a product becomes unavailable after the order has been confirmed, the customer will be promptly informed and may choose between a refund or an alternative solution.
3. Prices and Payment
The applicable price is the price displayed at the time the order is confirmed. The prices displayed on our website may be changed without prior notice. All payments are processed through secure platforms. By confirming an order, you confirm that you are the legitimate holder of the payment method used.
4. Shipping and Delivery
We undertake to ship orders within 4 to 7 business days. Delivery times may vary depending on your location and any external factors (shipping services, customs, etc.). VARACIO SAS cannot be held liable for delays exclusively attributable to the carrier, a force majeure event, or circumstances beyond its control.
Cancellation:
Any cancellation request may be sent promptly to our customer service team. It will be processed where possible if the order has not yet been prepared or shipped.
If you wish to return an item, we invite you to wait until you have received your parcel. In accordance with applicable regulations, you have 14 days after receipt to exercise your right of withdrawal and submit a return request.
5. Customs Duties and Taxes
Where customs duties, import taxes, or handling fees apply depending on the country of delivery or shipment, they may be payable by the customer, unless otherwise stated at the time of ordering. Customers are responsible for paying any customs duties or taxes applicable to their order. We recommend contacting your local customs authorities for further information.
6. Return and Refund Policy
Returns are accepted within 14 days of receiving your order, provided that the items are unused and in their original packaging. To initiate a return, please contact us by email at contact@poedagarparis.com.
7. Statutory Warranties
Products sold on poedagarparis.com benefit from the applicable statutory warranties, including the statutory warranty of conformity and the warranty against hidden defects, under the conditions provided by the regulations in force.
In the event of a defective, non-compliant, or faulty product, the customer may contact customer service at contact@poedagarparis.com, stating their order number and attaching, where possible, photos or videos showing the issue.
This section does not limit the consumer’s statutory rights.
8. Use of the Website
The customer undertakes to use the poedagarparis.com website in compliance with the law, these terms, and the rights of third parties.
It is prohibited to use the website for fraudulent, abusive, or illegal purposes, to attempt to disrupt its operation, to access its systems or data without authorization, or to use the website’s content without authorization.
9. Intellectual Property
The content available on the poedagarparis.com website, including texts, images, visuals, logos, graphic elements, layouts, descriptions, and editorial content, is protected by applicable intellectual property rights.
Any unauthorized reproduction, representation, modification, distribution, or use of this content is prohibited, unless prior written authorization has been obtained.
10. Limitation of Liability
VARACIO SAS cannot be held liable for indirect damages, loss of opportunity, loss of data, loss of revenue, or non-material damage resulting from the use of the website or the products, unless otherwise provided by law.
VARACIO SAS shall not be held liable in the event of non-performance or improper performance caused by the customer, by an unforeseeable and unavoidable act of a third party, or by a force majeure event.
Nothing in these terms limits the consumer’s statutory rights, particularly with regard to conformity, hidden defects, the right of withdrawal, or liability provided by law.
11. Personal Data
Personal data collected in connection with the use of the website and the processing of orders is handled in accordance with our Privacy Policy available on the website.
12. Complaints and Customer Service
For any question, complaint, or request concerning an order, the customer may contact customer service at the following address: contact@poedagarparis.com.
We make every effort to respond to requests as promptly as possible.
13. Mediation and Dispute Resolution
In the event of a dispute, the customer is first invited to contact our customer service team in order to seek an amicable solution.
In accordance with applicable regulations, the consumer may use a consumer mediation service free of charge in the event of an unresolved dispute with the professional.
Information relating to the competent mediator may be provided to the customer upon request or added to these terms once the applicable mediation service has been designated.
14. Changes to the Terms
VARACIO SAS reserves the right to amend these General Terms and Conditions of Sale and Use at any time.
The applicable version is the one in force on the website at the time the order is confirmed.
Any change will take effect as soon as it is published on poedagarparis.com and will not apply retroactively to orders already confirmed.
15. Applicable Law
These terms are governed by French law, subject to the mandatory provisions applicable to the consumer in their country of residence.
16. Contact
For any questions regarding these General Terms and Conditions of Sale and Use, you may contact us at:
VARACIO SAS
3 Rue Marcel Cachin
92230 Gennevilliers
France
Email: contact@poedagarparis.com
