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Contact Details
How can you reach us?
The poedagarparis.com store is operated by VARACIO SAS under the trade name Poedagar Paris.
For any question regarding an order, a product, delivery, a return, a refund, or after-sales service, you may contact us using the following methods.
Via our contact form
You may also contact us via the form available on our contact page.
Please provide a valid email address so that our customer service team can reply to you.
By email
You may write to us at the following address:
We make every effort to respond to requests as promptly as possible, generally within 24 to 72 business hours, depending on the volume of requests.
To help us process your request more efficiently, please include your order number when your message concerns a purchase already made.
Via WhatsApp:
By telephone:
Before contacting us
Before writing to us, you may consult our Frequently Asked Questions. You may find an immediate answer regarding delivery times, order tracking, returns, refunds, or product care.
After-Sales Service
For any request concerning a defective product, an order error, a missing item, or a damaged parcel, please contact us at contact@poedagarparis.com or via WhatsApp with the following information:
your order number;
the email address used when making the purchase;
a clear description of the issue;
photos of the product, the parcel, or the shipping label, if necessary.
Our team will review your request and offer you an appropriate solution in accordance with our delivery, return, and refund policies.
Postal Address
VARACIO SAS
3 Rue Marcel Cachin
92230 Gennevilliers
France
This address is the administrative address of VARACIO SAS. For any product return, please contact us beforehand at contact@poedagarparis.com in order to obtain the return instructions and the appropriate return address. Returns sent without prior approval or to an address not provided by customer service may not be processed properly.
