Frequently asked questions

We offer a selection of high-end watches combining elegant design, precision and durability. Each model is designed to enhance your wrist and reflect the refinement of the Poedagar® brand.

Yes, our watches displayed as “available” on the site are in stock and ready to be shipped.

Yes, all our watches come with a 1-year warranty against manufacturing defects. If needed, our customer service team will assist you quickly.

Our watches are designed using premium materials and undergo checks to ensure their precision, resistance and finish.

We are committed to favoring, as much as possible, durable materials as well as more responsible packaging.

Currently, we do not yet offer this service. However, our watches are carefully packaged to provide a high-end experience from the moment they are received.

We recommend keeping your watch in a dry place, avoiding shocks, and cleaning it gently with a soft cloth. Proper care helps preserve its shine and longevity.

Browse our site, choose the watch that inspires you, add it to your cart, then follow the checkout steps to complete your purchase securely.

We accept the following payment methods:

• Visa and MasterCard bank cards
• PayPal
• Apple Pay
• Google Pay

All transactions are protected by a secure SSL protocol.

No, but you can make a return within 14 days just after receiving it.

Yes, if your order has not yet been shipped, we can change the delivery address. Write to us quickly so we can act in time.

If your order has not yet been prepared or shipped, we can often correct an error in the model, address or contact information. The most important thing is to write to us as soon as possible.

Yes, we occasionally offer exclusive deals. To make sure you don’t miss anything, we invite you to sign up for our newsletter and follow our news.

Our estimated delivery times are as follows:

• Metropolitan France: 3 to 7 business days
• Europe: 5 to 10 business days

An email containing your tracking number is sent to you as soon as your order is shipped.

Yes, we ship to several countries in Europe and internationally. The available destinations are specified during checkout.

After shipping, you will receive an email with a tracking number allowing you to track your parcel in real time via our tracking page on the site.

Tracking may sometimes take a little time to update depending on the carrier. But in general, the tracking number is available within a maximum of 72h after payment

A slight delay can sometimes occur during periods of high logistics activity. If the delay exceeds 15 business days, write to us and we will do what is necessary to inform you as quickly as possible.

You have 14 days to return your watch to us, provided that it is unworn and in its original packaging. We invite you to consult our Return Policy for more details.

Contact us within 14 days of receipt so that we can arrange a replacement or refund depending on the situation.

If your watch meets the return conditions, our team will be able to indicate the best possible solution depending on available stock and your situation. Contact us before sending anything.

Conditions may vary depending on the reason for the return. To know the exact terms applicable to your order, consult our dedicated policy or contact our customer service.

Click on “Forgot password?” from the login page to reset your password in just a few moments.

No. Your data remains confidential and secure. To learn more, we invite you to consult our Privacy Policy.

Yes. All transactions made on our store are secured using an SSL protocol to protect your payment data.

You can write to us anytime at contact@poedagarparis.com or use our Contact page.

To follow our new releases, offers and news, you can sign up for our newsletter and find us on our official social networks.

You can follow us on:

• Instagram : @poedagarparis
• Facebook : @PoedagarParis

If your question does not appear in this FAQ, our team will be happy to help you. Write to us at contact@poedagarparis.com or use the Contact us page.