Poedagar FAQ

Frequently asked questions

Find answers about our watches, services and commitments. Still have a question? Our team is here to help.

Products & quality Orders & payment Delivery & tracking Returns & warranty Account & privacy Contact & news

Products & quality

Our watches and commitments

Learn more about our collections, quality and the Poedagar® experience.

1. What products do you offer?

We offer premium watches combining elegant design, precision and durability. Each model complements your wrist and reflects Poedagar®’s refined style.

2. Are your watches in stock?

Watches shown as available can be ordered. Please refer to our shipping policy for preparation and delivery times.

3. Do your watches come with a warranty?

All our watches are covered by the two-year statutory guarantee of conformity from delivery, under the applicable legal conditions. The statutory warranty against hidden defects also applies where its conditions are met. Our customer service team is here to assist you.

4. How do you ensure quality?

Each product page presents the model's features. If you would like to check a technical detail, a material or the movement before ordering, please contact our team.

5. Are your products environmentally friendly?

We aim to avoid unnecessary packaging whenever possible. For information about a model's materials or packaging, please contact our team.

6. Do you offer gift wrapping?

Not yet. However, every watch is carefully packaged for a premium experience on arrival.

7. How do I care for my Poedagar® watch?

Keep your watch somewhere dry, avoid knocks and clean it gently with a soft cloth. Good care helps preserve its shine and lifespan.

Orders & payment

Ordering, paying and making changes

Everything you need to shop with confidence.

8. How do I place an order?

Choose your watch, add it to your cart and follow the checkout steps to complete your purchase securely.

9. Which payment methods do you accept?

We accept:

Visa and Mastercard
PayPal
Apple Pay
Google Pay

All transactions are protected by secure SSL encryption.

10. Can I cancel my order?

Contact us as soon as possible. We will try to cancel your order if processing or shipping has not made this impossible. After delivery, you normally have 14 days to exercise your statutory right of withdrawal, including for promotional purchases, in accordance with our terms and conditions.

11. Can I change my delivery address?

If your order has not shipped, contact us as soon as possible. We will try to update the address if processing still allows it, but changes cannot be guaranteed once shipment is under way.

12. Can I correct a mistake in my order?

If your order hasn't been prepared or shipped, we can often correct the model, address or contact details. Please contact us as soon as possible.

13. Do you run promotions?

Yes, we offer exclusive deals from time to time. Sign up for our newsletter and follow our updates so you don't miss out.

Delivery & tracking

Shipping, delivery times and tracking

Answers to your questions about getting your order.

14. How long does delivery take?

Orders are generally prepared within 1 to 3 business days after payment. Shipping then generally takes 4 to 7 business days for the destinations and methods covered by this estimate, giving a usual total of around 5 to 10 business days.

Times vary by destination. The delivery date or timeframe shown before checkout takes precedence. Tracking details are sent after dispatch.

15. Do you ship internationally?

Yes, we ship to several countries across Europe and worldwide. Available destinations are shown at checkout.

16. How do I track my order?

Once your order ships, we'll email you a tracking number. Use it on our tracking page to follow your parcel in real time.

17. Why hasn't my tracking updated?

Tracking details are sent after dispatch, when available. Carrier updates may take time to appear or activate. If your tracking does not update, please contact our team.

18. What if my delivery is late?

If the delivery date or timeframe agreed at checkout has passed, contact us right away. We will investigate with the carrier and apply the remedies provided by applicable consumer law. You do not have to wait 15 business days to report a delay.

Returns & warranty

Returns, exchanges and support

Help with returns, faulty watches and questions after delivery.

19. How do I return a watch?

You may notify us of your decision to withdraw within 14 days after receiving your order, without giving a reason, and then have another 14 days to return the items. You may try on the watch as needed to inspect it; original packaging is recommended but not mandatory. Excessive handling may result in a legally justified reduction in value. See our return policy.

20. What if my watch arrives faulty?

Contact us if your watch is damaged, faulty or not as described. There is no 14-day reporting limit on your statutory rights. The two-year statutory conformity guarantee under French law applies, with repair, replacement or another legal remedy, free of charge where required by law.

21. Can I exchange a watch?

For a change of mind, we may offer a commercial exchange depending on availability. This does not restrict your statutory right of withdrawal. If the watch is non-conforming, your legal rights to repair or replacement remain in place.

22. Are return shipping costs refunded?

For change-of-mind returns, shipping is free for non-promotional purchases when advertised as such. For promotions, including “Buy 1, Get 1 Free”, direct return shipping costs are yours if you were informed before checkout. Returns under statutory guarantees or due to our error are handled at no cost as required by law. See our return policy.

Account & privacy

Login, data and security

Help with your account and how we protect your personal information.

23. I've forgotten my password. What should I do?

Select “Forgot password?” on the login page to reset it.

24. Do you share my personal information?

We process your data to manage orders and customer service and may share necessary information with payment, delivery and other service providers under applicable privacy rules. See our privacy policy for details.

25. Is payment secure?

Yes. All transactions on our store use SSL encryption to protect your payment details.

Contact & news