Frequently asked questions
Find answers about our watches, services and commitments. Still have a question? Our team is here to help.
Our watches and commitments
Learn more about our collections, quality and the Poedagar® experience.
1. What products do you offer?
We offer premium watches combining elegant design, precision and durability. Each model complements your wrist and reflects Poedagar®’s refined style.
2. Are your watches in stock?
Yes. Watches marked as available on our website are in stock and ready to ship.
3. Do your watches come with a warranty?
Yes. All our watches come with a 1-year warranty against manufacturing defects. Our customer service team is ready to help quickly if needed.
4. How do you ensure quality?
Our watches are made with premium materials and checked for accuracy, durability and finish.
5. Are your products environmentally friendly?
Wherever possible, we aim to use durable materials and more responsible packaging.
6. Do you offer gift wrapping?
Not yet. However, every watch is carefully packaged for a premium experience on arrival.
7. How do I care for my Poedagar® watch?
Keep your watch somewhere dry, avoid knocks and clean it gently with a soft cloth. Good care helps preserve its shine and lifespan.
Ordering, paying and making changes
Everything you need to shop with confidence.
8. How do I place an order?
Choose your watch, add it to your cart and follow the checkout steps to complete your purchase securely.
9. Which payment methods do you accept?
We accept:
- Visa and Mastercard
- PayPal
- Apple Pay
- Google Pay
All transactions are protected by secure SSL encryption.
10. Can I cancel my order?
No, but you can return it within 14 days of delivery.
11. Can I change my delivery address?
Yes, if your order hasn't shipped yet. Contact us as soon as possible so we can update it in time.
12. Can I correct a mistake in my order?
If your order hasn't been prepared or shipped, we can often correct the model, address or contact details. Please contact us as soon as possible.
13. Do you run promotions?
Yes, we offer exclusive deals from time to time. Sign up for our newsletter and follow our updates so you don't miss out.
Shipping, delivery times and tracking
Answers to your questions about getting your order.
14. How long does delivery take?
Our estimated delivery times are:
- Mainland France: 4–7 business days
- Worldwide: 4–10 business days
We'll email your tracking number as soon as your order ships.
15. Do you ship internationally?
Yes, we ship to several countries across Europe and worldwide. Available destinations are shown at checkout.
16. How do I track my order?
Once your order ships, we'll email you a tracking number. Use it on our tracking page to follow your parcel in real time.
17. Why hasn't my tracking updated?
Updates can take a little time, depending on the carrier. Your tracking number is generally available within 72 hours of payment.
18. What if my delivery is late?
Small delays can happen during busy periods. If delivery takes more than 15 business days, contact us and we'll get you an update as soon as possible.
Returns, exchanges and support
Help with returns, faulty watches and questions after delivery.
19. How do I return a watch?
You have 14 days to return your watch, provided it is unworn and in its original packaging. See our return policy for full details.
20. What if my watch arrives faulty?
Contact us within 14 days of delivery so we can arrange a replacement or refund, depending on the situation.
21. Can I exchange a watch?
If your watch meets our return conditions, our team will advise on the best option based on stock and your situation. Contact us before sending it back.
22. Are return shipping costs refunded?
This depends on the reason for your return. Check our return policy or contact customer service for the terms that apply to your order.
Login, data and security
Help with your account and how we protect your personal information.
23. I've forgotten my password. What should I do?
Select “Forgot password?” on the login page to reset it.
24. Do you share my personal information?
No. Your data stays confidential and secure. Read our privacy policy to learn more.
25. Is payment secure?
Yes. All transactions on our store use SSL encryption to protect your payment details.
Get in touch and stay up to date
How to contact us and keep up with Poedagar® news.
26. How can I contact customer service?
Email us anytime at contact@poedagarparis.com or use our contact page.
27. How can I hear about new arrivals?
Sign up for our newsletter and follow our official social accounts for new arrivals, offers and updates.
28. Where can I follow you?
Find us on:
- Instagram: @poedagarparis
- Facebook: @PoedagarParis
29. Can't find your answer?
We're happy to help. Email contact@poedagarparis.com or visit our contact page.
Our team replies quickly
Still have a question? Our team is happy to help.